This page outlines the refund policy available with regard to membership of the Wildlife & Raptor Care Queensland Inc. organisation, donations and purchase of merchandise and physical goods.
Memberships can be cancelled at any time. Membership fees are normally non-refundable but if you have made an error in your membership selection or change your mind about joining Wildlife & Raptor Care Queensland Inc., please contact us.
Due to the nature of charity donations, refunds are given at the discretion of our management. Please make sure that the amount you enter is the amount you wish to give. In the event of an incorrect amount being entered, or if the donation is made accidently or there is an extremely unusual circumstance, please contact us. We will review the request and respond. We will refund if there was a system error with the donation processing. If a donation is refunded, the associated tax receipt is no longer truthful so it should be shredded and destroyed.
If you are not satisfied with your product or would like a different size, we are happy to exchange it for a new one or refund your purchase price. This is in addition to your rights under Australian Consumer Law. Please contact us.
Document Creation Date – 17 June, 2021.